Thank you for shopping at POSTERDIARY! We are dedicated to providing a smooth and reliable shipping experience for our valued customers. Please review our shipping policy to understand how we handle shipping and delivery.
1. Order Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders or there are unforeseen delays, your order may take an additional business day to process. We will notify you via email if there are any significant delays.
2. Shipping Methods & Carriers
We offer a variety of shipping methods through reliable carriers to ensure your items arrive safely and promptly. The available carriers include:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- And other trusted carriers
You can choose your preferred shipping method during checkout, and shipping fees will be calculated based on your location and the weight of your order.
3. Shipping Rates
Free Shipping World Wide.
4. Estimated Delivery Time
Once your order is shipped, the delivery time will depend on the shipping method and your location. Below are estimated delivery times for the most common carriers:
- Domestic Orders (Hong Kong): 1-3 business days
- International Orders:
- US/Canada: 5-10 business days
- Europe: 7-14 business days
- Rest of the World: 10-20 business days
Please note: Delivery times are estimates and may vary due to factors such as weather conditions, customs processing, or local holidays.
5. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website. If you have any trouble tracking your order, feel free to reach out to our customer service team at service@posterdiary.com.
6. Shipping Restrictions
We currently offer shipping to most countries. However, there are some locations where we may not be able to fulfill orders due to restrictions or logistical challenges. If we are unable to ship to your address, we will notify you and offer a full refund.
7. Lost or Damaged Packages
POSTERDIARY is not responsible for lost or damaged packages once they are with the carrier. However, if your order arrives damaged or you experience any issues with delivery, please contact our customer service team immediately at service@posterdiary.com. We will assist you in filing a claim with the carrier if necessary and will work with you to resolve the situation.
8. Order Changes and Cancellations
If you need to make any changes to your order or cancel it, please contact us as soon as possible at service@posterdiary.com. Once your order has been processed and shipped, we are unable to make changes or cancellations.